0
Shopping cart
There are no products in your cart.

How to - Returns

This tutorial answers some common questions regarding returns and explains the return procedure.

Return Procedure

  1. Please read the Returns Policy first to determine if your claim is within terms
  2. Write to us at This email address is being protected from spambots. You need JavaScript enabled to view it. with following details:
    • Your name or username
    • Invoice number
    • Product and quantity you wish to return or claim as faulty
    • Reason for return
    • If faulty, detailed description of the fault (simply writing 'faulty' is insufficient)
    • In case of compatible or remanufactured products, please include batch number (a string of characters located on the cartridge itself, can be in multiple lines)
    • whether you wish to receive a credit or replacement (as per Returns Policy options)
  3. If your claim is accepted, a return authorization number and specific return address will be sent to you via email
  4. Follow any additional instructions given with the return authorization number (ie. provide print sample or product batch number etc)
  5. Send the goods back to specified address quoting given return authorization number, adequately packed (cardboard box is best option) to avoid damage to the product

 

Please DO NOT do the following, as such may result in claim being rejected, altered and/or freight for shipping back charged to you:

  • send goods without acquiring a return authorization first
  • send goods to our address, as products need to be returned to originating warehouses or manufacturers directly (forwarding freight charge applies)
  • send opened goods for return purpose unless authorized
  • send goods inadequately packaged (particularly non faulty) which can result in damage during shipping, returned products must be in sellable condition, no exceptions

 

Brand guide for faulty products:

Genuine branded products which must be returned on freight paid basis to us (addresses specified at time of return):

  • Brother, Canon, Epson, Fuji Xerox, GoldenMars, Hewlett Packard, Imation, Lanier, Lexmark, Panasonic, Ricoh, Samsung, Sharp, Sony, Toshiba (please note, some manufacturer's procedures can take 6 months, no credit can be issued until these are validated and received from the manufacturers)

Genuine branded products which are returned to and arranged by yourself with manufacturers directly (these vendors accept returns from end user only):

  • Konica Minolta, Oki

Third party non genuine products you might not need to send back for assessment (cartridge batch number required):

  • Generic, Print-Rite

 

Returning empty cartridges:

If you wish to return empty cartridges for safe disposal:

  • please visit Cartridges 4 Planet Ark
  • participating manufacturers are Brother, Canon, Epson, HP, Konica Minolta and Kyocera
fShare
0
Pin It

Print Email

Image is not available
FREE SHIPPING
Image is not available

Free shipping on all consumable orders over $90 to almost anywhere in Australia. Read more

Image is not available
24 HOUR TURNAROUND
Image is not available

With distribution warehouses in 5 states, most orders are delivered the following working day. Read more

Image is not available
LOYALTY PROGRAMME
Image is not available

Earn points for everything you buy in our store, and recommend us to your friends for bonus points. Read more

Slider
Brother
Canon
Dymo
Energizer
Epson
Fuji Xerox
FujiFilm
Generic
GoldenMars
HP
Kodak
Konica Minolta
Kyocera Mita
Lanier
Lexmark
Logitech
Microsoft
Moki
Oki
Panasonic
Pritn-Rite
Ricoh
Samsung
Sharp
Toshiba
Verbatim
Slider
Please enter your name
Please enter your e-mail address E-mail address is not valid
Please enter your message