Delivery Service
We believe delivery is one of the crucial aspects of providing a great service. It is safe to assume, if you are to place an order now, you would like your goods delivered as soon as possible. At the same time, you would like it to be affordable. We use a number of courier companies, based on your location, size of the parcel etc. Delivery is available to almost anywhere in Australia and most deliveries fall under $9 flat rate we currently have.
Delivery Service
So, how exactly does our freight work and how much does it cost? All our deliveries are carried out by third party courier companies and costs are determined by delivery location, the size of the parcel and courier used. As suppliers we use and warehouses we utilise are located in a number of states, we can deliver your order even same day (available in metro Brisbane, Melbourne, Perth and Sydney), pending stock availability and time you place your order. If you are located in the country area, or interstate, depending on the size of the order and your location, usually, you can expect it the next day or the day after. During checkout, you will be presented with all delivery options available to your area.
For further details, please see Delivery Schedule tab above
Please note:
Deliveries to PO Box addresses are subject to a 5kg limit per parcel, Australian Air Express only as courier, and are not available on all products.
Due to special transport requirements, shipping costs for large hardware products are calculated manually and advised after order is placed. System price is used as a guide only.
Areas
Below are delivery area charts for Metro and Outer Metro areas for states where applicable. Any postcode not in these two lists is classified as Country for delivery purposes.
Schedule
We service whole of Australia*, click below for location and delivery address type schedules
Physical Address Delivery schedule - Metro (NSW, QLD, SA, VIC, WA)
Physical Address Delivery* schedule - Metro (NSW, QLD, SA, VIC, WA) |
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| State | Your Location | < 10 kg/vol | < 25 kg/vol | ETA |
| NSW | Sydney Metro | $9.00 | $9.00 | Same/Next Day |
| QLD | Brisbane Metro | $9.00 | $9.00 | Same/Next Day |
| Brisbane Outer | $9.00 | $9.00 | ||
| SA | Adelaide Metro | $9.00 | $9.00 | Same/Next Day |
| Adelaide Outer | $9.00 | $9.00 | ||
| VIC | Melbourne Metro | $9.00 | $9.00 | Same/Next Day |
| Melbourne Outer | $9.00 | $9.00 | ||
| WA | Perth Metro | $9.00 | $9.00 | Same/Next Day |
| Perth Outer | $9.00 | $9.00 | ||
| *this schedule is for deliveries being made to a physical address where someone is either always available, or there is a safe place for couriers to leave your parcel on premises or next door. Please see PO Box & Post Office drop off Delivery schedule for other options. | ||||
Physical Address Delivery schedule - Country (All states and Metro TAS)
Physical Address Delivery* schedule - Country (All states and Metro TAS) |
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| State | Your Location | < 1 kg/vol | < 3 kg/vol | < 5 kg/vol | < 25 kg/vol | ETA |
| ACT | All areas | $9.00 | $9.00 | $9.00 | $9.00 | 1-2 Days |
| NSW | Country | $9.00 | $9.00 | $9.00 | $9.00 | 1-2 Days |
| NT | All areas | $29.90 | $32.90 | $39.90 | $169.00 | 3-10 Days |
| QLD | Country | $9.00 | $9.00 | $9.00 | $9.00 | 1-3 Days |
| SA | Country | $9.00 | $9.00 | $9.00 | $9.00 | 1-2 Days |
| TAS | Hobart | $9.00 | $9.00 | $9.00 | $9.00 | 1-3 Days |
| Country | $9.00 | $9.00 | $9.00 | $9.00 | 2-5 Days | |
| VIC | Country | $9.00 | $9.00 | $9.00 | $9.00 | 1-2 Days |
| WA | Country | $9.00 | $9.00 | $9.00 | $9.00 | 1-4 Days |
| *this schedule is for deliveries being made to a physical address where someone is either always available, or there is a safe place for couriers to leave your parcel on premises or next door. Please see PO Box & Post Office drop off Delivery schedule for other options. | ||||||
PO Box & Post Office drop off Delivery schedule (All states except NT)
PO Box & Post Office drop off Delivery schedule* (All states except NT) |
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| State | Your Location | Size | Price | ETA |
| ACT | All areas | < 1 kg/vol | $19.90 | 1-2 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| NSW | All areas | < 1 kg/vol | $19.90 | Metro 1-2 Days Country 1-3 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| NT | Due to excessive shipping costs, these methods are not currently available to NT | |||
| QLD | All areas | < 1 kg/vol | $19.90 | Metro 1-2 Days Country 1-3 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| SA | All areas | < 1 kg/vol | $19.90 | Metro 1-2 Days Country 2-3 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| TAS | All areas | < 1 kg/vol | $19.90 | Metro 1-3 Days Country 2-5 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| VIC | All areas | < 1 kg/vol | $19.90 | 1-2 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| WA | All areas | < 1 kg/vol | $19.90 | Metro 1-2 Days Country 2-5 Days |
| < 3 kg/vol | $22.90 | |||
| < 5 kg/vol | $29.90 | |||
| *If your parcel is to be delivered to a PO Box, or you prefer it dropped off at your local Post Office if no one is at premises at the time of delivery, please select one of these courier options during checkout. Not all products can be shipped using these methods. |
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Please note:
All information presented here is based on years of experience and is to be used as a guideline. While 99%+ of orders fall within these terms, there are at times unforeseen circumstances which may cause deviation from normal operation practice (ie. many orders received even at 4:30pm have made it out in time for next day delivery, or same day morning courier arrives 15 minutes late causing the parcel to miss connecting driver).
We use a number of warehouses all over Australia to get the goods to you as soon as possible, but a small number of products (some hardware as a general rule) have longer departure times. Every product has a 'usually ships within' time frame on their detailed page which indicates general lead times for that product, and it needs to be taken into account when using this guide.
All prices in delivery schedules are IncGST.
*Due to courier restrictions, we cannot offer service to Lord Howe Island, Norfolk Island, Christmas Island, Home Island Cocos (Keeling) Islands and West Island Cocos (Keeling) Islands
Options
All orders are shipped via couriers only and options are listed below. Charts show expected delivery times and general costs. In case of delays, we will do our best to assists and speed things up, however it is important to understand these times are not a guarantee, but estimates and are provided by the courier companies. Image Nation Online Pty Ltd has no control over inner workings of other companies, delays caused by weather, traffic conditions, or any other issues that might cause delays. Times given assume stock is available, of which if there is any issue we will advise as soon as possible. As a general rule for most products, orders for same day delivery need to be received by 8am EST, while for other deliveries, orders need to be received by 2pm in order to leave same day (please note, this also depends on couriers, suppliers and their ability to ship in timely manner). Couriers do not deliver on weekends or public holidays.
Please click on the options below to read full details:
Physical delivery address, if unattended I authorize for goods to be left on premises or next door
If your delivery is a physical address, you can select this option for your goods to be delivered to your address first, and if unattended, either left somewhere safe on premises or with a business/individual next door (must be adjacent). Please always leave instructions in 'notes' field on last checkout page. Selecting this option means you take on (and remove from Couriers and Image Nation Online) full liability for loss or damage. Maximum parcel size is 50kg weight/volume. If this option is not listed during checkout, it means order cannot be sent using this method.
Physical delivery address, if unattended leave at Post Office for collection
If your delivery is a physical address, you can select this option for your goods to be delivered to your address first, and if unattended, left at local Post Office for collection. Maximum parcel size is 5kg weight/volume. If this option is not listed during checkout, it means order cannot be sent using this method.
Physical delivery address, always attended. I understand redelivery charges apply if unattended
If your delivery is a physical address and is always attended, you can select this option for your goods to be delivered to your address only. If unattended, couriers will leave a redelivery card for you to contact them and arrange another delivery time. Redelivery charges may apply and must be paid for before redelivery occurs. There is no maximum parcel size, though above 100kg, option #5 will show instead. If this option is not listed during checkout, it means order cannot be sent using this method.
PO Box delivery address
If your delivery address is a PO Box, this is the only correct option to select. Maximum parcel size for this option is 5kg weight/volume. If this option is not listed during checkout, it means order cannot be sent to a PO Box.
Pickup
If you wish to collect your order in person, you can do so Monday - Friday from 10:00 till 16:00
Shipping is free on this order. Please proceed to next step.
This option will show only if your order meets the minimum value for free shipping (currently $90). You do not need to choose any options, simply click 'next' to go to next step. Certain products, specifically large printers and multifunctions, exceed the minimum, however do not fall under free shipping and charges are applied manually.
Over 100kg weight/volume - charge calculated and applied manually after order confirmation
This option will show only if size of the parcel is above 100kg weight/volume as any such parcel requires special shipping arrangement. After receipt of your order, we will calculate the cost, advise of total and then apply it to your order for payment. There is no maximum size for this method, only physical addresses can be used and recipient has to be available for signature, otherwise redelivery charges apply.
To find out exact shipping cost prior to ordering, please email us your order details and suburb to This email address is being protected from spambots. You need JavaScript enabled to view it. for a quote.
Notes:
- all options are based on order size, destination and delivery address type (regardless of billing address unless same)
- not all products can be shipped to a PO Box or Post Office drop off options
- PO Box and Post Office drop off deliveries take extra 1-2 days to delivery time
- all time frames refer to working days, not including weekends and public holidays, and serve as a guideline
- all products have 'usually ships in' time frame on their detailed pages which should be taken into account
- couriers do not make phone calls before delivery
Flat Rate Shipping
We currently offer a $9 flat rate shipping for orders up to 25kg vol/weight.
All order deliveries to all destinations (except NT) and going to physical addresses (not PO Box or local PO drop off*) are $9 flat. Free shipping for orders over $299 applies. See Free Shipping tab above for full details.
Free Shipping
Free delivery is currently available on all orders over $90 and up to 25kg/volume to physical addresses in all states except NT.
Terms:
- minimum order value relates to products total and does not include shipping cost
- the offer is valid to all states except Northern Territory due to high costs
- the offer is valid for deliveries to physical addresses only, does not include deliveries to PO Box or PO drop off options
- the offer is valid for parcel deliveries up to 25kg weight or volume, whichever is higher
- the function is automatic and no coupon needs to be submitted
- if order is outside of free shipping terms, upon it's receipt, we will calculate the cost, advise of total and then withyour approval apply it to your order for payment
- some special offers may not be used with free shipping, details of such would be advised
Minimum order values for FREE Delivery to Physical Addresses* |
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| State | Your Location | < 1 kg/vol | < 3 kg/vol | < 5 kg/vol | < 25 kg/vol | < 50 kg/vol |
| ACT | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| NSW | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| NT | Metro & Country | N/A | N/A | N/A | N/A | N/A |
| QLD | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| SA | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| TAS | Metro & Country | $90 | $90 | $90 | $90 | $1999 |
| VIC | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| WA | Metro & Country | $90 | $90 | $90 | $90 | $999 |
| *this schedule is for deliveries being made to a physical address where someone is either always available, or there is a safe place for couriers to leave your parcel on premises or next door. Does not include deliveries to PO Box or Post Office drop-off options. | ||||||
Please note: Minimum Free shipping order value is subject to change without notice. Image Nation Online reserves the right to alter or cancel free shipping scheme at any time.
